MidSouth Electric Cooperative employs local people in our offices and call center, working to serve our membership. Even with technology in place empowering you to address most matters online, your co-op still has smiling faces behind its counters, through its windows and at the other end of our phone lines.
Our member services team, with over 20 people and growing, is solely responsible for assisting MidSouth EC members with their electric and fiber inquiries. As the face and voice of our cooperative, this dedicated group is always ready to help. That personal connection when signing up for service, explaining rebate opportunities and answering your billing questions are what this caring bunch enjoys most about their jobs.
“One of the greatest things about working in member services is the member interaction,” says representative Lyman Maxey. “Being able to provide a service—a great service—and receive a thanks in return means so much to our team.”
Due to the COVID-19 pandemic and the recent launch of MidSouth Fiber Internet, the member services team has gone through some major changes over the last two years. “So much has changed since I started back before COVID,” says team member Morgan Monk. “Not only did we have to adapt to working from home and come up with new ways to be there for our MidSouth members, but we also added fiber services. Internet nowadays is a necessity much like power, so our team grew tremendously when fiber was added. We not only had to be able to answer questions from our electric consumers but from our fiber subscribers as well.”
Often, these caring employees are MidSouth EC members themselves, sharing power lines with the membership. When your electricity or internet goes out, so does theirs.
“We do everything we can to provide the best service possible,” says team member Tina Hammond. “Meeting members’ needs in the quickest way we can is our number one goal. We can’t do everything, but we always try to find a solution when possible.”
You may be interested to know that when these amazing men and women aren’t helping MidSouth EC members, they are taking their children to 4-H meetings, attending Friday night football games, playing disc golf, competing in cornhole competitions and simply enjoying their communities.
MidSouth is committed to the people we serve, and our member services department exemplifies that commitment. Not only do they strive to help, but they work to make sure our members know we are all MidSouth family.